Birdeye launches Myna AI coworker for healthcare and dental front desks

Birdeye said Myna is now generally available for healthcare and dental organizations, with the AI operations coworker answering patient calls 24/7 and booking 47% more appointments. The launch aims to reduce front-desk workload, speed access to care and consolidate scheduling and intake work across multi-location practices.

Why it matters: - Myna is built to keep patient access open around the clock, which can help practices capture calls that would otherwise be missed after hours or during peak volume. - Birdeye says the system books 47% more appointments and removes 44% of front-desk work, which could free staff to focus on patients already in the office. - The launch targets a common bottleneck in healthcare and dental care: patients often reach out when they are ready to be seen, but front desks are busy handling in-person demand.

What happened: - Birdeye announced the general availability of Myna at Birdeye View 2026. - Myna is the company’s AI operations coworker for healthcare and dental organizations. - Myna answers patient calls 24/7 and works across voice, text, chat and email. - The product books and confirms appointments, runs recalls, manages intake and waitlists, verifies insurance and responds to patient questions. - Myna joins Jay for marketing and Robin for customer experience as one of Birdeye’s three AI Coworkers. - All three run on BirdAI, Birdeye’s Agent OS.

The details: - Myna resolves 85% of patient calls autonomously. - Myna consolidates 8 tools into 2. - The system is designed for multi-location healthcare systems and dental groups. - Myna is voice-first and omnichannel, supporting inbound and outbound calling plus chat, text and email. - Myna is multilingual and can communicate with patients in their preferred language. - Myna supports site-level workflows while remaining centrally supervised across locations. - Myna covers appointments, recalls, intake, waitlists, insurance verification, FAQs and billing follow-up. - The system identifies callers, matches details to EHR profiles and applies scheduling and clinical rules to choose the right appointment type and location. - Myna then finds availability that fits patient preferences, books the visit and confirms it by text. - Each organization sets guardrails that determine where Myna acts autonomously and where human approval is required. - Birdeye says BirdAI combines 13 years of multi-location data infrastructure, 3,000+ integrations and context across brand, location and customer interactions. - Myna uses a security-first architecture with HIPAA and SOC 2 compliance. - Myna offers bi-directional native integrations across 30+ EHR, PMS and CRM systems. - Supported systems include Epic, athenahealth, NextGen, eClinicalWorks, Dentrix, Eaglesoft and Open Dental, along with major CCaaS platforms.

Between the lines: - The product is positioned as more than a scripted voice bot, with real-time reasoning replacing fixed call flows. - Birdeye is tying front-desk automation to a broader agentic strategy that links operations, marketing and customer experience. - That approach could matter for multi-location brands that want one system to handle patient access, follow-up and review of customer signals. - The emphasis on HIPAA, SOC 2 and deep integrations suggests Birdeye is aiming at enterprise healthcare buyers that need both compliance and workflow depth.

What's next: - Myna is available today for healthcare and dental organizations. - Existing Birdeye customers can enable Myna through their account team. - New customers can learn more at myna.ai. - Birdeye says availability for additional industries is coming soon. - Myna will continue to work alongside Jay and Robin as Birdeye expands its AI Coworker lineup.

The bottom line: - Birdeye is betting that AI can do more than answer phones. The company wants Myna to turn missed calls and front-desk overload into more booked care and less manual work.